Employee at Kogan

Coronavirus (COVID-19)

CS Energy is responding to COVID-19 to help keep our people and our communities safe, support our customers and maintain a reliable supply of electricity to the National Electricity Market.

Our response to coronavirus is guided by the latest advice from the relevant authorities, including state and federal government and the World Health Organisation.

Read below for further information our response and latest updates.

Our response

Keeping our people safe and the lights on

All CS Energy sites have business continuity plans in place for critical activities and these are being implemented.

At our power generation sites, we have segregated critical operational and maintenance staff to reduce any potential risk of infection.

Our people are practicing social distancing, extra cleaning is being carried out and access is restricted to key areas of the site such as control rooms.

In the March - June 2020 period we supported all personnel whose roles are not essential to the generation of electricity to work from home. The majority of our power station workers are now back on site and we have adopted a phased approach for returning our Brisbane employees back to the office.

Where possible, we have offered our employees the opportunity to continue working some of their hours from home to capture the mutual benefits of the new ways of working during the lockdown

Supporting our customers  

Our Retail Team is available to support our large commercial and industrial customers with any queries that you may have. Please contact us on 1800 950 595 or email retailsales@csenergy.com.au.

We encourage our customers to familiarise themselves with recent government initiatives to support businesses affected by COVID-19, such as the Queensland Government's $500 rebate on energy bills for small and medium businesses.

Learn more about our Customer Response to COVID-19 (PDF 270.9KB).

Backing our local communities 

CS Energy has shortened our payment terms from 30-day terms to 14-day payment terms for our suppliers who are small to medium businesses to help them manage their cashflows. This will assist with SME cashflows which are already under pressure. Additional information for CS Energy suppliers is available on our Suppliers page.

We have also guaranteed wages for our casual contractors if they get coronavirus or have to self-isolate, and offered rent relief to our tenants if they are experiencing financial hardship as a result of the pandemic.

latest updates 

We'll publish updates on this page as new information comes to hand regarding COVID-19. You can also follow us on Facebook, LinkedIn and Twitter.

12 June 2020 - Callide Overhaul Program COVID-19 controls

CS Energy’s overhaul program at Callide Power Station starts on 20 June, with strict hygiene and safety measures in place to help stop the spread of COVID-19 and protect the workforce and community.

As there will be extra workers on site for these overhauls, CS Energy has worked closely with Queensland Health on extra COVID-safe measures to help keep power station workers and communities safe. These include:

  • limits for the number of people in work spaces, crib huts and buses to and from site
  • increased cleaning and staggered meal breaks
  • extra hygiene stations around site
  • controls around lifts, and
  • all workers signing a COVID-19 declaration before attending site.

Learn more about the 2020 Callide overhauls.

3 June 2020 - Energy sector comes together to support consumers

CS Energy is proud to support the Energy Charter’s “We’ve Got You” campaign, which aims to better inform consumers and business impacted by COVID-19 about available support options. This means that your energy retailer, with the backing of the rest of the industry, can offer you assistance suited to your needs, which could include:

  • The flexibility to spread your bill payments over an extended period or defer your payments to a later agreed date
  • Provide a guarantee that your lights will stay on and your gas will continue to flow until you get back on your feet
  • Waive late fees and reconnection costs
  • Review your energy plan to make sure you’re on the best one for your needs right now
  • Let you know about discounts and government support. If you are accessing JobSeeker you may be able to access concessions and other entitlements on your energy bills.

The first step is getting in touch with your retailer.

CS Energy large commercial and industrial retail customers can contact us on 1800 950 595 or download our Customer Response to COVID-19 (PDF 270.9KB).

Household and small business customers should contact their retailer to find out how you can get the support you need. Learn more at www.theenergycharter.com.au/wevegotyou/.

15 May 2020 - Rent relief 

CS Energy has committed to following the Queensland Government’s rent relief principles for our tenants who have been affected by COVID-19. This applies to tenants who either lease CS Energy property for residential purposes or to operate a business.

We own a small number of properties in the Western Downs, which we lease to third parties, primarily for agriculture and grazing activities. CS Energy is contacting organisations and individuals that lease properties from us to offer them rent relief if they are experiencing financial hardship as a result of COVID-19. 

For more information on the Queensland Government’s rent relief principles, please visit the Queensland Treasury website.

27 April 2020 - Eligibility for COVID-19 business electricity rebate

Sole traders, small and medium businesses that consume less than 100,000 kilowatt hours will get a $500 rebate on their power bill, as part of the Queensland Government's COVID-19 economic relief package for businesses. The rebate will be automatically applied on business electricity bills.

If your business is a CS Energy retail customer, please read the eligibility information from the Queensland Government below for further details.

eligibility information

Any small business who consumes less than 100 MWh per annum and has a single account that is active on 30 April 2020, will be eligible to receive the $500 small business rebate, as an automatic credit on their next electricity bill.

Application of rebate to small businesses with multiple sites

Some small businesses that have multiple sites/premises may not be identified to receive the $500 rebate initially if the total (aggregated) consumption for the business (across all sites) is more than 100MWh per annum. Additionally, some small businesses that do not receive a bill directly from a retailer (e.g. franchisees that are billed by the head office of a parent company) may also not be identified to receive the $500 rebate initially.

Irrespective of a small business customer’s billing or contract arrangements, if an individual small business (e.g. franchisee) with multiple sites/premises did not receive the rebate and inquires about their eligibility, retailers and embedded network operators may apply the rebate to each site/premises providing:

  • the business is registered under a business name and the business has an ABN;
  • consumption at each individual site/premises is not greater than 100MWh per annum;
  • the sites/premises that the business produces goods and/or provides services at are located in Queensland; and
  • the business is not an excluded business (refer below for information on excluded businesses).
Businesses that are NOT eligible for the rebate
  • banks and financial institutions (e.g. branches, ATMs);
  • utilities, including telcos (e.g. Telstra shops) and rail (e.g. train stations);
  • government-owned sites at federal, state and local level (e.g. Centrelink, council buildings); and
  • health funds (e.g. BUPA and Medibank stores). 
forms and more info

Please visit the Department of Communities website and complete either Form 513 or Form 514, depending on your situation. If you have any questions, please phone CS Energy's Retail Team on 1800 950 595 or email retailsales@csenergy.com.au.

15 April 2020 - Support for casual contractors

CS Energy has guaranteed wages for its casual contractors if they get coronavirus or have to self-isolate. Read more.

26 March 2020 - Shortened payments terms for SMEs

Supporting small and medium business
  • CS Energy has shortened our payment terms for small to medium businesses suppliers from 30-days to 14-day payment terms to help them manage their cashflows during the coronavirus pandemic.
  • Previously, CS Energy had provided 14-day terms to small and medium enterprises (SMEs) on request. After seeing the economic and social impacts of coronavirus in Australia in recent weeks, we have moved to make 14-days the default payment terms for the more than 1,000 SMEs that we use.

19 March 2020 - Our response to COVID-19

health and hygiene
  • Implementing our Pandemic Response Plan (PRP), acknowledging that this issue is evolving rapidly and our PRP is under constant review. The Pandemic Response Team is meeting frequently to review new information and ensure that we are responding appropriately.
  • Adopting recommended hygiene and social distancing measures.
  • Cancellation of all non-essential work travel (via air or car). Non-critical training and non-critical face to face meetings have also been cancelled.
  • Extra cleaning at all sites, including high traffic areas and touch areas.
  • Segregating critical roles, including operational and trading staff, to reduce any potential risk of infection.
  • Protocols are in place for any person seeking medical clearance to return to work at CS Energy should they have a confirmed case of coronavirus or been required to self-isolate in accordance with government health protocols.
business continuity
  • CS Energy has not been adversely impacted by coronavirus to date and all CS Energy sites have business continuity plans in place for critical activities, which are being implemented.
our people and the community
  • Supporting our employees to accommodate their personal circumstances and to work from home, wherever possible.
  • Our employees will be able to access 20 days paid “Special Pandemic Leave” when their paid sick leave has been exhausted.
  • Supporting small to medium enterprises by paying our invoices as soon as a good or service is provided.
  • Keeping our employees, contractors, suppliers and local communities informed about our response to coronavirus.
  • Our Retail Team is available to support large commercial and industrial customers with any queries you may have. Please contact us on 1800 950 595 or email retailsales@csenergy.com.au. There may be slight delays so please bear with us.