On 1 October, the Energy Charter Independent Accountability Panel published the reports of CS Energy and other Energy Charter signatories.
The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.
Each year, Energy Charter signatories publicly disclose how they are delivering against the Energy Charter Principles, including a maturity assessment against the Energy Charter Maturity Model.
Now, Australian energy users are being invited to have their say on the reports by attending one of the Energy Charter's virtual public forums or by providing written submissions by 6 November.
CS Energy's progress in 2021
In our report, CEO Andrew Bills said 2021 was a year of contrasts for CS Energy.
"We moved closer to our vision of becoming a leading provider of diversified energy solutions to our customers, growing both our retail market share and product solutions," Andrew said. "At the same time, we managed multiple challenges including the Unit C4 incident at Callide Power Station."
CS Energy's top three outcomes for our customers in 2021 were:
- Giving our customers confidence that we are acting in their best interests through our active role in the Energy Charter #BetterTogether National Customer Code for Energy Brokers, Consultants and Retailers.
- Providing product solutions to our customers that address their costs of doing business and support their decarbonisation goals.
- Continuing to offer support to our customers, supply chain partners and communities in a COVID affected economy.
Andrew said CS Energy's self-assessments under the Energy Charter maturity framework have remained steady, reflecting that we are on the right track but there is more work to do to move to the next level of maturity.
"Key priorities in the year ahead will be rolling out an improved Retail Customer Portal and accelerating our Future Energy initiatives," Andrew said.
Download our 2021 Energy Charter disclosure report (PDF 1.4MB).