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CS Energy committed to putting customers first

04 Dec 2019

CS Energy has welcomed the release of the first Energy Charter Independent Accountability Panel report today and reaffirmed its commitment to build a more customer-focussed culture in its business.

The report’s recommendations offer a baseline for the world-first CEO led initiative that aims to deliver a more affordable, reliable and sustainable energy system for all Australians. CS Energy is one of 19 signatories to the Energy Charter.

CS Energy CEO Andrew Bills said the report provided guidance on continuous improvement activities for Energy Charter signatories to put customers at the centre of their businesses.

“Customer behaviour is reshaping the energy market and energy companies across the supply chain have become more dynamic and customer-focused in response,” Mr Bills said.

“CS Energy’s commitment to the Energy Charter aligns perfectly with our strategy, which is transitioning
the business from a wholesale generator to a diversified energy company.

“This journey doesn’t happen overnight. We are in the transformational phase of moving the business from what it has been for many decades into something that is more diversified and focussed on bringing a solution to the customer.”

The Independent Accountability Panel analysed disclosure reports submitted by 18 energy companies, including CS Energy, and facilitated a consultation period, which included CEO briefings, stakeholder forums and public submissions.

Mr Bills said CS Energy welcomed the report’s recommendations, which have set an ambitious roadmap for signatories.

“CS Energy is committed to continuously improving by listening and engaging in open, honest conversations with customers and delivering better outcomes for them,” he said

“We are committed to reviewing the recommendations and focusing on what action can be taken to build and maintain trust in the energy sector.”

To view the Energy Charter Independent Accountability Panel Report go to https://theenergycharterpanel.com.au/panel-reports/