Employee at Kogan

Coronavirus (COVID-19)

CS Energy is responding to the Novel coronavirus (COVID-19) to help keep our people and our communities safe and ensure that we continue to provide a reliable supply of electricity to the National Electricity Market.

While our business has not been adversely affected by coronavirus to date, we are taking proactive steps to help prevent the spread of coronavirus and strengthen our business continuity.

Our response to coronavirus is guided by the latest advice from the relevant authorities, including state and federal government and the World Health Organisation.

The impact of coronavirus in Australia and on our business is a rapidly evolving situation. Our people, customers and the community can be assured that any future actions that we take will be focused on ensuring the health of our people and helping maintain security of electricity supply for Queensland.

For more information on our response to date, please read the update below. We'll continue to publish updates on this page and you can follow us on Facebook, LinkedIn and Twitter. Additional information for contractors and suppliers is available on our Suppliers page.

Update - 26 March 2020 

Supporting small and medium business
  • CS Energy has shortened our payment terms for small to medium businesses from 30-days to 14-day payment terms to help them manage their cashflows during the coronavirus pandemic.
  • Previously, CS Energy had provided 14-day terms to small and medium enterprises (SMEs) on request. After seeing the economic and social impacts of coronavirus in Australia in recent weeks, we have moved to make 14-days the default payment terms for the more than 1,000 SMEs that we use.

Update - 19 March 2020

health and hygiene
  • Implementing our Pandemic Response Plan (PRP), acknowledging that this issue is evolving rapidly and our PRP is under constant review. The Pandemic Response Team is meeting frequently to review new information and ensure that we are responding appropriately.
  • Adopting recommended hygiene and social distancing measures.
  • Cancellation of all non-essential work travel (via air or car). Non-critical training and non-critical face to face meetings have also been cancelled.
  • Extra cleaning at all sites, including high traffic areas and touch areas.
  • Segregating critical roles, including operational and trading staff, to reduce any potential risk of infection.
  • Protocols are in place for any person seeking medical clearance to return to work at CS Energy should they have a confirmed case of coronavirus or been required to self-isolate in accordance with government health protocols.
business continuity
  • CS Energy has not been adversely impacted by coronavirus to date and all CS Energy sites have business continuity plans in place for critical activities, which are being implemented.
our people and the community
  • Supporting our employees to accommodate their personal circumstances and to work from home, wherever possible.
  • Our employees will be able to access 20 days paid “Special Pandemic Leave” when their paid sick leave has been exhausted.
  • Supporting small to medium enterprises by paying our invoices as soon as a good or service is provided.
  • Keeping our employees, contractors, suppliers and local communities informed about our response to coronavirus.
  • Our Retail Team is available to support large commercial and industrial customers with any queries you may have. Please contact us on 1800 950 595 or email retailsales@csenergy.com.au. There may be slight delays so please bear with us.