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The Energy Charter

Energy Charter logo 

CS Energy is a foundation signatory to the Energy Charter - a whole-of-sector initiative to achieve a more affordable, reliable and sustainable energy system for all Australians. 

Businesses from across the energy supply chain have committed to the Energy Charter, to progress the culture and solutions required to deliver energy in line with community expectations.

The Energy Charter principles

  1. We will put customers at the centre of our business and the energy system.
  2. We will improve energy affordability for customers.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer experience.
  5. We will support customers facing vulnerable circumstances.
 
 Energy Charter report

Our 2023 disclosure report 

Energy Charter signatories report annually on how they are delivering against the Energy Charter Principles through Public Disclosures and engagement with their customer/community councils or stakeholder forums, highlighted in Feedback Summaries.

CS Energy downloads:

 

SUPPORTING VULNERABLE CUSTOMERS

CS Energy is one of nine Energy Charter signatories that is providing funding towards the Uniting Energy Support Program that delivers tailored, one-on-one advice and assistance to energy customers across Queensland, New South Wales and Victoria.

More than $200,000 is being injected into the program by APA Group, CS Energy, EnergyAustralia, Energy Queensland, Endeavour Energy, Essential Energy, Jemena, Powerlink Queensland and Powershop/Meridian Energy.

If you, or someone you know, could benefit from such a service, please contact Uniting on 1800 313 126 for a confidential discussion. 

Energy concessions campaign 

Following the release of the Mind the Gap report released by the Consumer Policy Research Centre (2022), it was found that around 40% of people who are eligible for ongoing energy concessions are not taking them up.

CS Energy and other signatories supported the development of the National Energy Concessions Campaign in 2023 to help spread the word about government energy concessions.

The ‘Keep the money. It’s yours.’ awareness campaign is designed to help eligible customers who may have faced barriers to knowing or understanding that they can get government concessions on their gas and electricity bills.

Concessions campaign banner

more information

View CS Energy's previous disclosure reports in the Reports and Publications section of our website.